Frequently Asked Questions

What’s that you say? You have a question?

Well then, let’s see if we can find the answer. What are you interested in?

Brand & logo design
What's my investment?

On average our clients invest between $5-25K+ to create a custom, strategic brand and professional, stand-out website. Our clients see a return on their investment within six months— and many have made an ROI as high as 400%+. Want to join them?

Jump on over here to find more details about our Brand Identity Package, browse our full services or take advantage of our Business Bundle.

Can you help me with my marketing strategy?

Your visual brand is an essential part of your marketing but to be super clear, we aren’t a marketing agency. We’re a visual communication studio that specialises in logo and brand designs driven by industry, competitor and audience research.

What is the difference between submarks, alternate logos, logomarks and wordmarks?

Submarks and alternate logos are variations of your main logo and give you more flexibility in where you can use your logo. 

Submarks tend to be a simplified version of the logo and are generally used when your full logo doesn’t quite fit for example, on social media or stamps.

Alternate logos are other variations of the main logo provided in a different orientations, for example, centered or left aligned. Again, these are generally used when the main logo isn’t the best fit.

Logomarks are the visual elements or icons within your logo (think the swoosh in the Nike logo) while wordmarks are the text elements within your logo (so the word “Nike” in the Nike logo).

What is the difference between a logo and a brand identity?

Your logo is a simple graphic, a single image that is used as the main visual asset that identifies your business. Think of it like your business name but in visual form. Your brand identity is everything else that makes up the look and feel of your business, it’s your logo design and your colours, fonts, image styling, support graphics, icons and all the things that work together to define your visual style.

I need this done ASAP! Do you offer an express fee?

Our timelines have been crafted to allow plenty of room for creativity, thorough strategy and crafting your logo design and brand identity to perfection. However, if you need to expedite your project, please contact us and we’ll see what is possible based on your requirements and deadline.

How much time do I need to set aside for this process? I’m a busy business owner!

To be totally upfront, you do need to invest some of your time into working with us so that we can deliver the best results for your logo design and brand. As a strategy-driven design studio we want to make sure we are crystal clear on your business, challenges, audience and goals so we can deliver designs that will do what you need them to do.

I don't need a full rebrand, just a brand refresh. Can you help me?

Yes! If you have an existing brand identity you love, colour palette you just can’t walk away from or logo design that’s mostly working but feels a little dated — we can help you evolve into who you are now and level up to your audience. With a fresh set of eyes and a proven process, we can help you gain clarity and push beyond the limitations of your current brand - confidently. If this sounds like what you need, our Brand Identity Package is ideal. Get in touch.

Who owns the copyright to my finished designs?

You do! The full copyright for your design is transferred to you when you make the final payment on a completed project. We keep the personal right to use completed projects and concept artwork for marketing purposes.

Why does it cost so much? My cousin’s flatmate said they can knock me up a logo for free.

When you work with a designer (or any creative service provider) you’re not just paying for that person’s time. You’re buying the value and expertise they bring, the outcomes they deliver, and the years they have devoted to developing their craft and honing their skills.

At TCN we have more than 35 years combined experience not only in design and branding but business. That means we bring a balanced mix of strategic planning, creative thinking and commercial insight to every job.

And we follow a multi-step process that involves brainstorming, researching, strategic thinking, frameworks, and development of multiple design concepts. And we tailor the process so it aligns with the strategic goals of every individual project.

Good design doesn’t come cheap, but we believe your business and your brand deserves more than just a knocked up logo created by your cousin’s flatmate. If you feel the same, get in touch.

What are your payment terms?

We take a 50% deposit for all projects, this secures your spot and allows us to get started. When the project is all done we’ll send you the final balance invoice. We then send your project file assets as soon as that final payment has been made. You can pay via EFT or credit card (credit card fees apply).

Can I trademark my logo design?

We run all of our logo designs through an IP Australia Trademark search to ensure they pass at the top level but we highly recommend seeking legal advice about the different registrations and trademarks available for your logo design.

Why is a simple logo design better?

Complex logo designs with lots of graphic or text take too long for the audience to engage with and are difficult to reproduce at smaller sizes. A simple logo (think Nike or Apple) is memorable, timeless and will communicate your message better than a more complex logo every single time.

We aren’t based in Brisbane, will that be a problem?

Australia (and the world!) is a big place but thanks to technology we can conduct all our normal face-to-face meetings and business virtually over video call and send samples and print materials directly to your door. Oceans and borders are no boundaries for us!

That said, we do love coffee, so if you happen to be in Brisbane (or nearby) we’d be more than happy to meet at a cafe to discuss your project.

I have more questions! Where can I reach you?

Feel free to call us at the studio on (07) 3118 5641, email hello@thecreativenoise.com, or fill in the form on our contact page.

Web design + development
What's my investment?

On average our clients invest between $5-25K+ to create a custom, strategic brand and professional, stand-out website. Our clients see a return on their investment within six months— and many have made an ROI as high as 400%+. Want to join them?

Jump on over here to find more details about our Brand Identity Package, browse our full services or take advantage of our Business Bundle.

Why do you build websites on Webflow?

Cutting-edge designs and strategic customer journeys mean nothing without a fail-safe, lighting fast, intuitive hosting environment and CMS (content management system).

Our clients deserve the best— and after spending more than 20 years designing and building websites on almost every platform imaginable, we believe Webflow is the best.

Here are some of its awesome benefits—

+ 99.99% Uptime
Lightning-fast, uber reliable hosting— so you don't have to worry about your website crashing.

+ Zero maintenance
No updates to run, packages to install or headaches to deal with.

+ Serious about security
With enterprise-grade, 24/7 monitoring, Webflow is continually updating, improving, and bug-fixing — and you'll instantly and painlessly benefit from every update, without doing a thing. Unlike certain other CMS's we know. 🧐

+ Automatic backups
Preview and restore your website from ongoing, automatic backups.

+ Click and control CMS
Easily create and edit content right on the page, then publish live in a click.

+ 100% Renewable energy
Hosted on the Amazon Cloud, which is committed to 100% renewable energy.

You can also read more about Webflow vs WordPress here.

Can you create my website on Squarespace, Wordpress, Shopify or other platforms?

No. We used to build on Wordpress and other platforms, but we only build on Webflow now (we are absolutely die hard for it). 

Look, we get it, when you’ve been on a platform for ages and it’s the only thing you know the idea of switching can feel a little overwhelming. But Webflow is super intuitive to use. And we’ll take care of you in the process of switching over (if you need to) plus provide plenty of support and training to make sure you’re totally confident to use your new website.

Do you need all of my website copy and images before we get started with design?

Yup. We know, we know, not what you wanted to hear! You wanted to get started on this website yesterday. But to create a website design that actually works, we have to consider how all of the elements will fit together before we can build your site.

The good news is, if you still need to nail down your photography or copywriting, we can put you in touch with the right providers and help you manage these parts of your project.

Can I edit my website after it is delivered?

Yes, of course! Your website needs to evolve and grow with your business. The websites we build make it super simple for you to do things like edit text, publish blog posts and replace images. Check out our 2 minute video overview.

And we’ll show you how to do all of this when we hand over your site. We’re also here to support you and help with any major changes that come up or with anything that feels out of your depth.

I already have a brand and logo, I just need help with my website, can you work with what I’ve got?

Possibly. We’d just need to check out what you’re working with first to ensure that your brand is serving you and your business best.

Can you help with SEO (search engine optimisation)?

You betcha. The TCN team has loads of experience with creating SEO ready websites. When we’re coding and developing your site we take into consideration best practice SEO techniques, like creating seriously clean code that Google adores.

We also partner with local Brisbane SEO strategist who are at the top of their game and can work with you to get your site found.

The same people who probably helped you find our website - with stellar SEO.

What are your payment terms?

We take a 50% deposit for all projects, this secures your spot and allows us to get started. When the project is all done we’ll send you the final balance invoice. We then send your project file assets as soon as that final payment has been made. You can pay via EFT or credit card (credit card fees apply).

We aren’t based in Brisbane, will that be a problem?

Australia (and the world!) is a big place but thanks to technology we can conduct all our normal face-to-face meetings and business virtually over video call and send samples and print materials directly to your door. Oceans and borders are no boundaries for us!

That said, we do love coffee, so if you happen to be in Brisbane (or nearby) we’d be more than happy to meet at a cafe to discuss your project.

I have more questions! Where can I reach you?

Feel free to call us at the studio on (07) 3118 5641, email hello@thecreativenoise.com, or fill in the form on our contact page.

Business Bundle
What's my investment?

On average our clients invest between $5-25K+ to create a custom, strategic brand and professional, stand-out website. Our clients see a return on their investment within six months— and many have made an ROI as high as 400%+. Want to join them?

Jump on over here to find more details about our Brand Identity Package, browse our full services or take advantage of our Business Bundle.

How long does the process take?

Ballpark— 8 to 12 weeks. But every project and every client and every problem is unique which means every timeline is unique. Don’t worry, once we know exactly what we’re working on with you we’ll agree to timelines upfront so you know when to expect your brand to be delivered and can plan accordingly.

Can I switch up the process?

In short, yes. You might only need brand support or a website. We’re happy to check whether your existing brand has the right foundations for us to work with. What is important to not is we follow a strategy first, branding second and design third approach. Your brand speaks for you. So let's make sure it's saying the right thing.

Who owns the copyright to my finished designs?

You do! The full copyright for your design is transferred to you when you make the final payment on a completed project. We keep the personal right to use completed projects and concept artwork for marketing purposes.

We aren’t based in Brisbane, will that be a problem?

Australia (and the world!) is a big place but thanks to technology we can conduct all our normal face-to-face meetings and business virtually over video call and send samples and print materials directly to your door. Oceans and borders are no boundaries for us!

That said, we do love coffee, so if you happen to be in Brisbane (or nearby) we’d be more than happy to meet at a cafe to discuss your project.

I have more questions! Where can I reach you?

Feel free to call us at the studio on (07) 3118 5641, email hello@thecreativenoise.com, or fill in the form on our contact page.

Are you ready to build your brand the right way?

If you’re ready to invest in your brand, TCN will deliver an experience unlike any other.