Acceptance of a fee proposal, submission of a design brief and/or payment of a deposit to The Creative Noise Pty Ltd constitutes agreement to the terms and conditions detailed below.
1.1. Fees quoted and provided by The Creative Noise Pty Ltd are based on the original brief provided by the Client and project overview outline. If the project varies from the original brief, additional costs may be incurred and added to the final invoice. However, additional costs will be discussed with and approved by the Client before the additional work is carried out.
1.2. Fee proposals are valid for 14 days from the date of proposal.
1.3. A 50% deposit is required to commence works. The final outstanding balance will be due upon completion - before releasing the final files, launching your approved website, or dispatching printed goods.
1.4. Full payment is required if the total cost of the project is under $2,500+gst.
1.5. Invoices are payable by the due date shown on the invoice, unless other terms have been agreed in writing. Copyright in the final work remains the property of The Creative Noise Pty Ltd until all related invoices are paid in full.
1.6. If for any reason the project is put on hold by the Client for a period of 10 business days or more, The Creative Noise Pty Ltd reserves the right to issue a progress payment invoice to cover works completed to date. The remaining balance will then be issued on completion.
1.7. Please note our original agreement does not include unless specified, font licenses, image manipulation (deep etching or photoshop) and or stock imagery purchase. If any of these items are required for the project they will be additionally charged.
1.8. If an invoice is overdue, The Creative Noise Pty Ltd may pause work and withhold final files or a website launch until payment is received. Reasonable costs incurred in recovering overdue amounts may be charged to the Client.
2.1. All design projects include 2 rounds of minor revisions. Additional revisions, corrections and/or variations will incur additional fees charged at our amendment hourly rate of $295+gst, unless your fee proposal says otherwise.
2.2. Revisions are to be supplied by the Client in a clear and concise manner. Where possible, please use comment markup in PDF as opposed to handwritten markups.
3.1. Images
If you are supplying photos or graphics, please ensure they are at 300PPI or higher as well as a minimum size of 1000px wide. If in doubt, your designer will be able to check the files for you.
3.2. Logos
If supplying existing logos, please ensure you provide us with a high-resolution PDF, EPS or AI files. If a style guide is available this will be valuable to follow brand guidelines.
3.3. Documents
Any word documents supplied should contain page breaks where relevant and selectable text and tables.
3.4. Client materials
The Client confirms they own, or have permission to use, all content they supply, including text, images, logos and data, and is responsible for any claim arising from that material.
4.1. Any stock imagery, video or other licensed assets required for a project may incur additional fees, with standard licences starting from $185+gst per asset. Extended licences are quoted on request. This includes the time involved in sourcing the best-suited asset, and all costs will be confirmed with the Client before purchase.
5.1. If The Creative Noise Pty Ltd is contracted to provide services for a project and the project is cancelled, The Creative Noise Pty Ltd reserves the right to invoice for all work and expense incurred to date. Any concepts, designs or ideas not chosen by the Client remain the property of The Creative Noise Pty Ltd.
6.1. The Creative Noise Pty Ltd does not provide native design files as part of the original agreement. However, should you require native files this can be arranged and will incur an additional fee based on 50% of the overall cost of the original design project. This fee is to cover the time required to prepare the native files, IP and any royalties related to fonts or images where applicable.
6.2. The Creative Noise Pty Ltd reserves the right to use the artwork and associated materials for the purpose of design competitions, future publications, educational purposes, marketing materials and portfolio.
7.1. The Creative Noise Pty Ltd will make every effort to meet deadlines. All quoted turnaround times are approximate. The Creative Noise Pty Ltd will not be held responsible or liable for any costs resulting from late artwork or printing deliveries.
8.1. We do have the in-house capability to complete urgent projects. Please note that these projects will incur an express fee. This fee is dependent on the project and the support required.
9.1. Whilst all care is taken by The Creative Noise Pty Ltd, The Creative Noise Pty Ltd is not responsible for any spelling, grammatical, numerical errors or omissions after final approval. Ultimately it is the Client's responsibility to proofread and check their project thoroughly to identify any errors prior to approval.
10.1. Please note that colour on projects can vary from screen to final product. Screen proofing is not indicative of the final printed piece.
10.2. Printed colours can vary from printer to printer, job to job, run to run, or even front to back, due to the nature of the CMYK printing process. We recommend ordering a printed proof of your print job. This may incur a fee but will best represent a finished job.
11.1. The Client agrees to allow The Creative Noise Pty Ltd to accredit any website design and or development completed by The Creative Noise Pty Ltd in the footer with a hyperlink.
11.2. The Creative Noise Pty Ltd offers a very thorough launch process. During this time we perform cross-browser checks.
11.3. It is inevitable that the layout and colours on your website will vary from screen to screen and device to device, however, we will aim for maximum consistency where possible.
11.4. The Creative Noise Pty Ltd is not responsible for your website hosting and or domain name registration. It is the Client’s responsibility to ensure that their hosting and domain name is renewed and security updates are completed.
11.5. The Creative Noise Pty Ltd is not responsible for your website CMS updates. Additional technical support will incur additional fees charged at our technical support hourly rate of $295+gst, unless your fee proposal says otherwise.
12.1. VIP Days are 7-hour focused design sprints. Unless otherwise agreed in writing, full payment is required to secure the booked date.
12.2. Clients must provide a finalised to-do list no later than 3 business days prior to the VIP Day. If the list is not received in time, we may work from the information available or reschedule to the next available date.
12.3. Rescheduling or cancelling with at least 2 business days' notice may be done without charge. A VIP Day may be rescheduled once, and must be used within 6 months of payment.
12.4. Rescheduling or cancelling with less than 2 business days' notice will incur a fee equal to 50% of the VIP Day cost, with the remaining 50% credited toward a rebooked VIP Day. If the Client is unavailable on the booked day without notice, the full VIP Day fee is forfeited.
12.5. Any additional work beyond the VIP Day scope will be quoted separately or charged at our amendment hourly rate (clause 2.1).
13.1. We use AI-assisted tools in parts of our research, writing and production process. All work is directed, reviewed and approved by our team.
13.2. We do not enter the Client's confidential information into tools that use it to train their models.
14.1. Both parties will keep confidential any non-public business information received from the other, except where disclosure is required by law.
14.2. Clause 6.2 does not apply to work the Client has asked in writing to keep confidential.
15.1. These terms are governed by the laws of Queensland.
15.2. The Creative Noise Pty Ltd may update these terms from time to time. The version in effect when a fee proposal is accepted applies to that project.
Last updated: 25 September 2026
