FREQUENTLY ASKED QUESTIONS

What’s that you say? You have a question?

Well then, let’s see if we can find the answer.

Why do you require a 50% Deposit?

We are often booked out in advance. Your 50% deposit ensures your project is locked into our schedule and allows us to effectively manage all of our client projects (including yours).

How much does it cost to work with TCN?

Every project and every client is unique (you beautiful snowflakes, you) so costs will differ. But we know it can help when you’re speccing out a project to understand rough costs.

We have a $950AUD minimum project spend and standard packages for logo and web design.

Why does it cost so much? My cousin’s flatmate said they can knock me up a logo for free.

When you work with a designer (or any creative service provider) you’re not just paying for that person’s time. You’re buying the value and expertise they bring, the outcomes they deliver, and the years they have devoted to developing their craft and honing their skills.

At TCN we have more than 25 years combined experience not only in design and branding but business. That means we bring a balanced mix of strategic planning, creative thinking and commercial insight to every job.

And we follow a multi-step process that involves brainstorming, researching, strategic thinking, frameworks, and development of multiple design concepts. And we tailor the process so it aligns with the strategic goals of every individual project.

Good design doesn’t come cheap, but we believe your business and your brand deserves more than just a knocked up logo created by your cousin’s flatmate. If you feel the same, get in touch.

Project quotes or hourly rates, what’s your deal?

We want you to know exactly what your money is buying. That’s why we quote by the project and not by the hour. With project quotes, you pay a flat fee for an agreed outcome. And if you need something that's outside the scope of our initial quote, we’ll let you know about additional costs before we get to work. So there are no surprises when you get your bill at the end of the job.

What are your payment terms?

We take a 50% deposit for all projects, this secures your spot and allows us to get started. When the project is all done we’ll send you the final balance invoice. We then send your project file assets as soon as that final payment has been made. You can pay via EFT or credit card (credit card fees apply).

Are you ready to launch your next project?

Let’s grab a coffee and chat.

Start a project