FREQUENTLY ASKED QUESTIONS

What’s that you say? You have a question?

Well then, let’s see if we can find the answer.

Do you respond to RFPs (request for proposals)?

Short answer: We don’t submit responses to RFPs and we don’t pitch for work.

Long answer: We’re not big fans of bidding against other studios for work, joining a race to the (price) bottom, or working for free. But we are big fans of community over competition and fair pay for fair work. If you have a project you think we can help with, check out our previous work and get in touch. If you’re still not convinced after talking to us, we’re probably not the right fit.

What if I don't like the first design you create?

We work hard to answer your brief and create a design that you absolutely love and, more importantly, that your ideal client will engage with. It’s a process we have fine-tuned over more than a decade doing what we do. We go deep into your business, your objectives and your ideal client with a questionnaire purpose-made to draw out all the relevant information we need before we even put pen to paper (or, erm, cursor to computer screen).

Every single decision we make about your design is a purposeful one. If you don’t like the first concept we create we’ll organise a time to chat so we can understand your concerns and so you can understand our strategy. If needed, we go back to the drawing board and refine the concepts based on your feedback.

Who owns the copyright to my finished designs?

You do! The full copyright for your designs is transferred to you when you make the final payment on a completed project. We keep the personal right to use completed projects and concept artwork for marketing purposes.

When will you get back to me?

We say within 24 hours on work days (Monday to Friday, 9am-5pm AEST), but we’re often quicker than that (we can’t help ourselves!).

We aren’t based in Brisbane, will that be a problem?

Australia (and the world!) is a big place but thanks to technology we can conduct all our normal face-to-face meetings and business virtually over Skype/Zoom and send samples and print materials directly to your door. Oceans and borders are no boundaries for us!

That said, we do love coffee, so if you happen to be in Brisbane (or nearby) we’d be more than happy to meet at a cafe to discuss your project.

I have more questions! Where can I reach you?

Feel free to call us at the studio on (07) 3118 5641, email hello@thecreativenoise.com, or fill in the form on our contact page.

I want something that isn’t in one of your standard packages, is that cool?

Absolutely! Sometimes clients have an already existing logo or set of materials they want us to work with, or a new and challenging project for us to sink our teeth into. If you can’t find just the right thing in our standard packages for logo, brands or web, get in touch, we’d love to chat about what you need.

Are you ready to launch your next project?

Let’s grab a coffee and chat.

Start a project